Residential Tenant Resources
Resources for Residential Tenants
Frequently Asked Questions
How can I pay my rent?
You can set up an online account by signing up with ClickPay, which will accept bank transfer and credit card payments.
What is the procedure for service/maintenance requests?
Please refer to the Maintenance document in the Resource Library below.
Can I paint my apartment?
Please refer to the Painting document in the Resource Library below.
Can I install an air conditioner?
Yes. For instructions on how to get your air conditioner installed, pleas see the guidelines located in the Welcome Package for your building.
What is the building’s policy on smoking?
Smoking is not permitted in any common areas of your building including the hallways, stairwells, lobby, etc.
What if I need an exterminator?
Please refer to the signup sheet posted in the lobby of your building. If you cannot locate the sheet, please call your managing agent.
Can I have pets?
Pet policies vary from building to building and specifics can be found in your lease.
Do I need to recycle?
Yes. For more information on how to recycle at your building, please refer to the Welcome Package for your building below.
Who should I contact in case of an emergency?
Emergency numbers are posted in the lobby and can be found in your Welcome Package.
What should I do if I get locked out?
Please refer to your building's Welcome Package for information on lockout procedure.
Resource library for tenants
Click on a welcome package below to find policy information about your building.
15 Dutch Street Welcome Package
41 John Street Welcome Package
56 Beaver Street Welcome Street
80 Nassau Street Welcome Package
153-155 E 37th Street Welcome Package
169 Avenue A Welcome Package
170-176 Spring Street Welcome Package
200 W 84th Street Welcome Street
214 W 96th Street Welcome Package
230 Thompson Street Welcome Package
234 Thompson Street Welcome Package
240 Sullivan Street Welcome Package
346 E 20th Street Welcome Package
502 Amsterdam Avenue Welcome Package